World of Tanks complaint?

Do you have a dispute or a bad customer experience with World of Tanks? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 8 World of Tanks complaints we received.

World of Tanks support runs through the Wargaming support portal linked from worldoftanks.com: sign in with the account you play on and open a ticket, because the account attached to your login is what lets an agent check bans, purchases and missing items. Give your in-game nickname, your server region, the date and time in your local zone, and attach screenshots or a replay.

The address support@wargamingstore.com in our data belongs to the Wargaming merchandise store, which deals with orders of physical goods, so account, ban and in-game purchase problems sent there only lose you days. Account suspended with only a generic reason given? Report it on our website and we push your complaint out by email, across social media and in printed letters.

Appeal through the Wargaming support portal from the banned account itself, and ask which rule was applied and what evidence was used: bans come from automated detection of prohibited software, from chat and conduct reports, from shared or sold account access and from payment chargebacks, and the route back differs for each. A ban that followed a chargeback, for example, is normally only lifted once the payment dispute is settled.

Keep the appeal factual: the dates, your nickname, the server, what you were doing and anything that explains it, such as a household member playing on the account. Appeals written as accusations get closed quickly. If the account holds purchases, say so, because a permanently closed account takes them with it.

Ask wherever the money actually went: purchases made on the Wargaming website or in the game client go to Wargaming support, Steam purchases through the Steam refund process, and console or mobile purchases through the PlayStation Store, Xbox, the Apple account settings or Google Play. Quote the transaction identifier, the date and the amount, and send it quickly, since store refund windows are short.

Do not use a bank chargeback as a shortcut: a chargeback against a game account normally triggers a ban on that account, leaving you without the purchase and without the account. Premium currency charged and never delivered? A complaint filed through our complaint process is the safer pressure: we open a case and keep coaching you on what to reply, when to push and how to escalate if nothing happens.

Cancel recurring World of Tanks charges in the store that set them up: in your Wargaming account settings for purchases made on the Wargaming website, and under Subscriptions in Steam, the PlayStation Store, Xbox, your Apple account settings or Google Play for purchases made there. Uninstalling the game stops nothing.

Screenshot the cancellation confirmation and check the next statement. A charge that keeps coming after you cancelled belongs with the store that processed the payment as well, because Wargaming cannot reverse money it never received. Charged again after cancelling? Tell us what happened and we help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

So far consumers reported 8 complaints about World of Tanks here, too few to show a clear pattern yet. Our research shows what typically goes wrong at online games: accounts banned or suspended without a clear reason, appeals answered with template replies, purchases that never arrive in the account, refunds refused for in-game items, event rewards that do not match what was advertised, and progression that feels tied to spending rather than to play.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of World of Tanks through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with World of Tanks can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.