Wish complaint: Laptop Never Delivered But Marked Delivered By USPS
Filed 22 Mar 2021 by Eva
I ordered a laptop on February 18th that never arrived. USPS marked on their electronic system that it was delivered, but when I asked them to investigate, the carrier does not recall making such a delivery. Their advice is to have Wish issue a refund or replacement.
Wish will not do so because they are claiming that when USPS marks the package delivered, Wish is no longer responsible. Wish only allows a customer to contact them through their customer service assistant app. They do not provide a way to contact a live person, nor do they allow a customer to add any attachments.
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