My complaint:
I ordered a laptop on February 18th that never arrived. USPS marked on their electronic system that it was delivered, but when I asked them to investigate, the carrier does not recall making such a delivery. Their advice is to have Wish issue a refund or replacement.
Wish will not do so because they are claiming that when USPS marks the package delivered, Wish is no longer responsible. Wish only allows a customer to contact them through their customer service assistant app. They do not provide a way to contact a live person, nor do they allow a customer to add any attachments.
Suggested solution:
I would like a refund or a replacement laptop.
I also would like for them to work with USPS to determine a way to resolve these matters now that they are aware of the problem. Wish should not limit their investigations to only checking to see if the computer has marked a package as delivered. Human error can cause that to take place.
There should be a 2 way verification. If the USPS marks a packaged as delivered, Wish should ask the customer if they received the delivery. If the answer from the customer is no, Wish should open a trouble-ticket so that customers do not have to be stressed out and waste valuable time trying to resolve the issue on their own.
