Whoosh complaint?

Do you have a dispute or a bad customer experience with Whoosh? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Whoosh does not publish a customer service phone number: the get in touch page on whoosh.com gives a customer service email for Canadian, US and UK buyers, and writing there is the route for an order that went wrong. Have the order number and the confirmation email with its date, the tracking number, and photographs of the parcel and its contents exactly as they arrived, including the outer packaging. If the kit came from a shop or an online marketplace rather than from whoosh.com, that seller handles the return, so say where you bought it in your first message.

Bottle that leaked over the rest of the parcel? Report it here and we push the complaint out by email, on social media and as a printed letter, so it does not stall in a support inbox.

Photograph everything before you unpack any further: the outer box, the packing material, the label and the contents as they lie. Count what arrived against the packing slip and the order confirmation, and report a shortage or damage quickly, because carriers and sellers both work to short claim windows. Quote the order number and the tracking number, say what is missing or damaged, and ask for a replacement or a refund in plain words rather than leaving the choice open. Keep the packaging until the claim is settled, since a seller may ask for photographs of it or arrange a collection.

The confirmation email, the tracking record and photographs taken on the day of delivery are the three documents a parcel claim is decided on, and the card statement line ties them to the payment.

Cancel in writing from the account the plan was set up in, and screenshot the confirmation with its date visible. Check the sign up terms for how much notice is needed before the next shipment date, because a plan cancelled after an order has been prepared usually still ships. Then watch the next card statement, since a repeat delivery plan bills automatically and the statement is where you find out whether the cancellation took effect.

Repeat delivery charging on after you cancelled it? Start your complaint through our complaint process: we help you write it in minutes, drawing on thousands of complaint letters that worked, so the cancellation date, the terms you agreed and every charge since line up in one place.

Buy from whoosh.com or from a retailer the brand itself lists, because a marketplace listing may come from a third party seller rather than from the brand. Check the seller name on the listing rather than the product title alone, and keep a screenshot of the listing with the order confirmation. Compare the bottle, the label, the batch coding and the cloth against the product page images when it arrives, and photograph anything that differs. Screen makers publish their own cleaning guidance, and that guidance outranks any third party product claim if you are worried about a coating.

When a marketplace order turns out not to be genuine stock, the platform runs its own buyer protection route with its own deadline, and the card you paid with is a second route, so report it to the platform with the photographs attached and start that clock.

Nothing has been reported about Whoosh here yet. Our research shows what typically goes wrong with consumer cleaning brands sold both direct and through retailers: orders that do not arrive or arrive short, bottles that leak or reach the door damaged, repeat delivery plans that keep charging after a cancellation, return postage that costs more than the item itself, and the difficulty of telling genuine stock from what third party sellers list.

Recognise the listing that turned out not to be genuine stock? Be the first to report it: other buyers who ordered the same kit can say which seller it came from, and a public case is what the next shopper checks before paying.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Whoosh through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Whoosh can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.