Vivint complaint?

Do you have a dispute or a bad customer experience with Vivint? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Vivint customer service number in our data is 855-719-7040, and account and support options also sit inside the Vivint app and your online account on vivint.com. Have your account number, the address the system is installed at and the name of the sales representative ready before you call.

One thing worth doing every time: ask for a written confirmation by email of whatever you agree on the call, including cancellation requests and promised credits. Verbal promises from a phone agent are the hardest thing to prove later. Promised a credit that never appeared on the bill? Start your complaint on our website and our trained AI opens a case and keeps advising you: what to send about the promised credit, when to chase it and how to escalate.

Read your agreement before you call, because monitoring contracts run for a fixed term and the paperwork sets out the notice, the format and the address a cancellation has to go to. Put the request in writing as well as by phone, keep the date it was sent, and ask for written confirmation that the account is closed and the billing has stopped.

Watch for a second agreement: home security systems are often sold with separate financing for the equipment, so ending the monitoring service does not automatically end the payments on the hardware. Ask which agreements you actually signed and what each one costs to end. Charged for monitoring you cancelled? Take it through our complaint process and we push your case out to Vivint by email, on social media and in printed letters.

Write down what was said and by whom while it is fresh: the promised price, the length of the contract, what was described as included, and the date the representative was at your door. Then compare that against the signed agreement, because the paperwork is what the company will point to. If the sale happened at your home, US rules give consumers a short cooling off window to cancel, so check the paperwork you signed for the exact deadline and act inside it.

Ask for the recording or the copy of the signed documents if you never received them. A sales dispute is much stronger with the timeline of the visit and the exact wording you were given.

The usual causes are a term that had not run out yet, a cancellation that never reached the department that processes it, or that separate equipment financing agreement continuing on its own. Ask for a written statement of the account: the effective cancellation date, which agreements are closed, what is still open and why.

If money keeps leaving your account after a confirmed cancellation, tell your bank or card issuer as well as the company. Set out the dates and the amounts in your complaint and we help you keep the pressure on.

We received 2 complaints about Vivint so far, too few to draw conclusions from. Our research shows which problems are typical at home security companies that sell door to door: promises made on the doorstep that are not in the signed agreement, long monitoring contracts with separate equipment financing, billing that carries on after a cancellation, charges for service visits on equipment that fails, and trouble moving the contract to a new address.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Vivint through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Vivint can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.