My complaint:
I recently disputed 24 charges that come to a total of 2265.00. I submitted proof when I disputed the charges of my recent incarceration because I was arrested on May 1st 2022. All of these 24 charges took place in the middle of May while I was incarcerated. I didn’t find out about this until after I got out of jail in December of 2022. Upon viewing my varo account I learned that a certain individual added my debit card number to their cash app then they proceeded to drain my account. Now keep in mind their cash app is not in my name and I was incarcerated when these charges occurred. So I filed the dispute with the bank with the proof of my incarceration and in less than 10 days they came back and told me they did not suspect it as fraudulent charges. I’m very confused as to how this is possible? How are these not fraudulently charges someone added my debit card to an account that was not in my name when I was incarcerated meaning I had no access to any electronics or cards for that matter or money for that matter I was in jail this is insane.
Suggested solution:
They should take another look at my dispute and give me my money back because it was stolen from me! And if they choose not to I will be contacting an attorney and suing.
