Varo Bank complaint: Not Returning monies from closed accounts

Complaint from Dorna Markum reported on 23 August 2023 about Varo Bank

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My complaint:

Direct deposit was sent to my account. Varo coincidentally closed the account the same day. Their policy says they will reject any funds sent to a closed account and return to sender. Not only has Varo Not returned the funds they say have no record of any direct deposit coming to account.

Suggested solution:

Sending the amount of the check to the sender.

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