My complaint:
This is a complaint
If this could please be read properly I would really appreciate this –
So I have been waiting for a payment of £4088 to be withdrawn.
The payment details this was sent to was my brothers account – which I have provided all details for, which is all the details we can get.
If this is not ok I can get the closure email forwarded to you instead.
I have been waiting since the 5th of Feb now for my withdrawal which is way over your time frame.
This has caused my mental health to spiral due to being given numerous different messages stating different things which is very confusing.
The only account I need this going so is the account ending in 1261 which the £1800 was withdrawn too.
I’m unsure why the documents provided can not or won’t be accepted or are still in reveiws. PDF statements have been given showing the deposits into the Unibet account.
I understand you have a job to do but understand where your customers are coming from.
It’s not just me there is millions of people this has happened to which is unfair especially when mental health is involved.
Everything that can be provided has been provided I feel as if I am being delayed and delayed not only that all emails that have been sent to me have been the same automated emails just with different names at the end.
I have been told by a member of staff not to make contact anymore via email as my emails won’t be responded to.
Where is the customer satisfaction in that?
I am rightfully owed my money, £1800 has me withdrawn so why can’t the rest be to the account ending in 1261. I’m finding this very difficult to contact you everyday to chase my own money. Life is very hard at the moment and people have a lot more going on that to sit here sending numerous emails and spending all day on live chat.
Now days most companies ie the banks send everything online.
Sign up to no paper statements, also this is chase bank so it’s not a high street bank. A letter was simply not send stating the account has closed it was a email which a screenshot has been provided.
I’m willing to forward the email of this if it is needed.
Everything that has been asked for I have provided so I’m unsure why I am being treated unfairly. All I want is my remaining withdrawal again to be withdrawn to the account ending in 1261 where the £1800 was withdrawn to.
I am begging and pleading for someone to help me.
I feel like I am in a vicious circle with this and I am getting to a point where I am becoming very unwell.
Please I am begging for my complaint to be taken seriously.
As I’ve mentioned I have been waiting since the 5th February 2024 that is 9 days tomorrow.
This is past the time you state for all withdrawals.
I don’t want to go down the route of taking it further I’m trying to avoid this.
All I want is for someone to take me seriously and help me. I’m not sure how much I have left in me for this.
I understand everyone gets treated the same but why are customers waiting 9 days for their winnings. You’ve closed my account so you should release the winnings instantly.
My account was closed for no reason at all also which if I wasn’t too caught up in this I would be taken further.
I feel as if I have been treated unfairly and have been spoken to in a manner that no one deserves by your staff.
Please let me end this situation today please allow me to have my winnings and I can let this be.
As mentioned I’ve sent everything I could possibly provide. Everything has been provided so there is no reason at all my reasons shouldn’t be given.
Checks up on customers accounts should be done before even depositing. This is a standard procedure with 99.9% of all casinos.
Please for the last time someone take me seriously and help me get out of this mess.
Thank You
Suggested solution:
I would like my withdrawal asap
