My complaint:
to Uber
I am so angry with you Uber Eats. You gave me appalling service last Wednesday.
I was sick and was not able to cook.
I chose an Uber Eat meal and at 6:10 I thought I had paid for it. As I am new to Uber Eat I did not realise that my payment had not gone through.
I knew the restaurant I chose supplied food within 45 minutes so my husband and I confidently expected food at 6:55. When it did not arrive I checked my phone which said ‘Scheduled delivery between 7 and 7:30.
At 7:40 when it had not arrived I checked my phone again. You reported that the restaurant had gone offline while I was booking. This would have been at ~6:50. BUT YOU DID NOT TELL ME THIS UNTIL 7:40pm.
This was outrageous service.
As I said I was sick and not able to cook so my husband made a dinner of baked beans and boiled eggs.
I shall use other methods of ordering food in the future. I have only just obtained an iphone and had been looking forward to using your service.
Gillian Gehring
Suggested solution:
They should have told me immediately that they could not process my order instead of giving me wrong information for 1.5 hours
