TikTok complaint: Permanent Ban from Messaging

As a new user, I was banned permanently from messaging due to a Community Guideline violation. I have tried exhaustively to obtain what the violation was. The only response was that they uphold the peremanent ban due to a Community Guideline violation.

The only videos I post are based on a reel that I Upload. I am a licensed insurance agent and post videos that are industry standard and are no different that hundreds of our other agents post. When I was banned, it followed an exchange with an unknown tiktoker who was opposing our product. I continued to explain the validity of our product, until finally deleting and blocking them. Within a day, I was banned from messaging permanently. At not time was I aggressive or used improper verbiage with them.

I was notified of the ban, but have never been told what I’ve done. I appealed the ban, which was upheld. I then waited a few months I wrote an email to the customer service and legal department requesting the ban be lifted and laid out extensive reasoning why I felt it should be reversed, including asking again as to what it was I did (so I would know what not to do) and let them know I have read and re-read the community guidelines and cannot determine what I’ve done. After 10 subsequent email requests (replying ALL to them so there was a long string of the lack of responding) the only response I received was on the 10th email (all 9 others had no response), they stated the ban was being upheld due to the violation of Community Guidelines (which they conveniently sent as a stand alone email and did not attach to the email string). All I was asking is that the ban be lifted.

I have pdf’s of the string of 10 emails if needed, including the isolated response sent today.

Brad