My complaint:
On 14 December 2023, I flew into San Antonio with a car reservation. After a long day of flying, I just wanted to get my car and drive the other two hours of my trip. I walk into the car rental area and hertz/Dollar/thrifty were combined into one line with about 30 people waiting. I went to find a manager and an old lady in the gold express area that was there doing anything and refused to help.
The manager took forever. In that time I canceled my thrifty reservation and went to Avis and rented a car. I will admit I was upset and used foul language but they were literally clueless to the situation and didn’t want to do anything about it.
When I confronted the supposed manager (who by the way looked like a bum!!) he was zero help and has no backbone. He also refused to give me his name. The whole experience was terrible especially being a 24y combat veteran that is 100% disabled. My PTSD and anxiety along with several other disabilities I’m not waiting in a long ass line after flying all day and a manager with no balls doesn’t even bother to come down and address the situation.
If I was anyone in management I would be ashamed of treating my customers like that not to mention a disabled US Navy Chief Iraq war veteran during several campaigns!! Please fix this.
Suggested solution:
Write them both up. Maybe demote that slinky manager! Avoiding confrontations is not a leader!
