My complaint:
I ordered a jumper through the Range website which was terrible quality – loose threads everywhere, and so thin it was see through. I contacted customer services on the 19th December to try and organise a refund. I am still trying to get that refund! I have emailed, phoned, visited in store, paid for the return label myself when the one provided didn’t work. I complained on the website and received no response. The seller received the item back on 3001, but no refund has been forthcoming.
Suggested solution:
I would like my refund, but I would also like some form of compensation as recognition for all the time and energy I have wasted in pursuing this.
