Filed 20 Jul 2022 by Matthew
First my receipt info. . my receipt survey code which I already took and made complaint on it is as follows. 4107-3036-1970-3129. That is my survey code top of receipt. The store phone number is 330-759-9295. Cashier named Madison. Bar code on bottom of receipt is 6158986979002.
My complaint- first when I placed order you can clearly see on receipt I asked for mild sauce and receipt says it. Well I pull up to window to pay and the girl takes my money slams the window and walks away. I had to knock on the window to get my change and tell her I wanted a receipt. Then she had to get a manager to come print a new receipt because she apparently threw mine away. This pissed her off I could tell because then she comes back after a few min. opens window throws bag of food out at me and slams the door. Well of course inside the bag there is no mild sauce at all and no napkins and I knock on window to complain about that and tell her I wanted what I asked for. She tells me to hand her the bag back and so I did,. She then dumps a boat load of mild sauce in the bag enough for 30 people and says is that enough really hateful and hands bag back out to me. Still no napkins at all. but I’m like I will pull around and walk in to get some napkins myself so I dont have to deal with her again. But I noticed I only had 3 of the items I ordered in the bag. So I back back up to the window…she yanks the door open and yells what is it now. This got me mad and I told her that I was missing food and she screams at me that I need to calm down because it was just money….and that she would get my food. That pissed me off even more saying it was just money because its my damn money. So I told her I didnt want the food I ordered to just give me my damn money back then since it was only money she shouldnt mind just handing me back my money and keeping her food. To which she had the nerve to tell me that I just needed to calm down if I expected her to do anything because she was sick of white people. At that time I just said go get your manager. So after sitting in drive thru forever finally here comes a young guy that looked like he was still in high school and he opened the window hands me a ripped $5 bill and a soaking wet $1 bill as if someone had dropped it in a bucket of water and a handful of change and he said have a nice day and slams the window. That is my complaint. This is by far not the first time. In the last month I have been to this same taco bell 3 times and all 3 times they have messed up my food and I had to go back or argue with a manager. It was never like this in the past as they used to have adults working at this taco bell but now no matter what time of day you go there are nothing but kids that look like high school kids laughing, eating and talking on cell phones and in no hurry to wait on you much less fix your order or fix it right. But Oh I forgot like the cashier yelled at me….I am the one that had a problem and it was because I am white. Yeah I will remember that Taco Bell hates white people! That Taco Bell trains their employees that its ok to try and short change and then shorten an order for someone as long as they are white!
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