Complaint: Lack of taking responsibility

on 30 July 2020 about Subway in category Fast Food / Delivery / Takeaway

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My complaint:

July 13th 6:45pm Monday
I placed an online order for$14.89
I arrived to find the door was locked, no one inside. I waited 10 mins. I called another location to speak with a manager who advised me all the employees had just quit locked up and left. And apparently the manager wasn’t coming to take care of it. I wouldn’t expect him to do that. I then reached out and called the manager about the refund that was owed. I finally had to call out of work on July 24 to go during the managers hours to retrieve my money.
The first thing Gio the manager says when I arrive and tell him I am retrieving my money is what took you so long? No empathy, no Apology no attempt to make up for the situation. I then attempted call his district manager Krystal at 407-334-9592. I have called her 3 times requesting her to return my call she has refused to return my call. Now I am requesting someone contact me about this.

0 0 votes
Justified complaint?

Suggested solution:

I think its time to litterally clean house at this waterbridge location since not only do the employees managers and district managers don't care about the customer who order your food and put money in your pocket.
Something you can do is to make it up to me would be I dont know maybe provide me meal on the house. I mean I had to drive up there 3 times once for the night I ordered 2nd to get the manager number and 3rd time to pick up the refund. But I'm open to your suggestion on how to resolve.

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1 year ago - We have posted a tweet about your new complaint about Subway

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