Subway complaint: Lack of taking responsibility

July 13th 6:45pm Monday
I placed an online order for$14.89
I arrived to find the door was locked, no one inside. I waited 10 mins. I called another location to speak with a manager who advised me all the employees had just quit locked up and left. And apparently the manager wasn’t coming to take care of it. I wouldn’t expect him to do that. I then reached out and called the manager about the refund that was owed. I finally had to call out of work on July 24 to go during the managers hours to retrieve my money.
The first thing Gio the manager says when I arrive and tell him I am retrieving my money is what took you so long? No empathy, no Apology no attempt to make up for the situation. I then attempted call his district manager Krystal at 407-334-9592. I have called her 3 times requesting her to return my call she has refused to return my call. Now I am requesting someone contact me about this.