While SpringHill Suites provides comfortable accommodations for many travelers, complaint data from our community has flagged several recurring issues concerning their refund process. Common complaints include delayed or denied refunds, unclear cancellation policies, and difficulty reaching customer service for resolution. Guests also report inconsistent responses from staff regarding refund requests.
To avoid these issues, we strongly advise customers to thoroughly review the hotel's cancellation and refund policies before booking. If you encounter problems, contact customer service promptly, document all interactions, and retain any booking confirmations or receipts to support your refund request.
Do you have a dispute or had a bad customer experience with SpringHill Suites? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to SpringHill Suites.
Our sentiment meter has detected that SpringHill Suites complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with SpringHill Suites, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 1 complaints about SpringHill Suites over the last 12 months. The graph below shows a monthly breakdown.
Curious about SpringHill Suites's track record in addressing complaints within the Hotels / Motels category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of SpringHill Suites. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of SpringHill Suites by calling 1-888-236-2427. If you want to reach out to SpringHill Suites through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified SpringHill Suites customers. Search, discuss and connect with other people in our community.
Complaint from RespectUrElder3 on 23 March 2025 about SpringHill Suites.
We have 3 rooms here, we ALWAYS stay here because it’s usually a great stay. We spend upwards of 10k per trip about 3 times a year. Bob Shaunnessy is my grandfather and he’s the name who will be on... Read more
Complaint from Texas mountain on 04 March 2024 about SpringHill Suites.
Made a reservation at the spring Hill motel didn't check in or stay at the motel. They were told about bugs in room . Refuse to refund and charge my card 5 days stay .I have made several reports and... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
