Sleep Number complaint: Failure to deliver timely

Complaint from Leslieh reported on 02 October 2022 about Sleep Number

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My complaint:

Purchased a Sleep Number bed in late August and arrange delivery 1001 to an unfurnished house. We have been sleeping on an air mattress for 3 days anticipating the new bed. Scheduled time from 2:00-5:00. At approximately 3:00 received a call from Leonard stating that due to a driver emergency our bed could not be delivered. I explained to him we were without a bed and this was not a replacement and he did not care. He further told me the next date he could schedule us would be a week later. After a lengthy conversation he said he couldn’t move any other customers even though we were the ones inconvenienced and without a bed. His attitude was too bad so sad. This is the worst customer service I have ever had

Suggested solution:

Deliver my bed by Monday or compensate me monetarily for the failure to perform as promised.

Comments: 1

Comment by poster of the complaint Leslieh

1 year ago - Yesterday I received a phone call from Devon at Sleep Numer customer service apologizing for the inconvenience of the delay and rescheduling. I informed him that it was not just an inconvenience but that we had no bed and Leonard did not seem to care and insisted there was nothing that could be done. He was not aware of the issue and he stated he would immediately escalate the issue for a better resolution. A few hours later I received notice that not only would the bed be delivered today but I would receive monetary compensation. Now that’s customer service. Thank you Devon

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