My complaint:
Drivers steal food all the time and there is no accountability, no explanation, no apology or compensation for the customer’s lost time, nothing. Their support is terrible and they act like you should be lucky to even get a refund, which is the very least the customer should be getting when an employee stole the product they paid for!
Suggested solution:
A detailed explanation of where my food actually went, an acknowledgement of the theft (which has not yet happened!), follow-up about what their process is for employee theft, and additional store credit as compensation.
