My complaint:
Worst nightmare experience. Mossa was charge me for 541 Aed without informing me: I was expecting only 1 time charge of 49 Aed. I go back to the store realizing it was over charge so he insists that they can’t void since the transaction was completed. The manager was around but seems lost and doesn’t care about the complaints and just leave nowhere. I spoke their customer care team they are trying to void the transaction couple of times but it was unsuccessful; but still I don’t lost hope because I know how it works for card machine; I have better idea but still Moosa doesn’t care at all. So Fatima call couple Moosa to void previous transaction and change the transaction accordingly. I am wasting my time and effort and I need to beg them to sort out the issue.
Suggested solution:
The manager should be more active to sort out the issue. They should explain further the payment process not just charger extra to the card. They should be more vigilant this kind of case because this about building trust but it was me who begging them revert back the money: and keep on saying they can’t do anything but instead they will give me a voucher worth of money that was deducted to the card.
Very traumatic experience
