Sharaf DG complaint: Worst night customer service bag attitude manager
Filed 6 Jun 2023 by Bernie
Worst nightmare experience. Mossa was charge me for 541 Aed without informing me: I was expecting only 1 time charge of 49 Aed. I go back to the store realizing it was over charge so he insists that they can’t void since the transaction was completed. The manager was around but seems lost and doesn’t care about the complaints and just leave nowhere. I spoke their customer care team they are trying to void the transaction couple of times but it was unsuccessful; but still I don’t lost hope because I know how it works for card machine; I have better idea but still Moosa doesn’t care at all. So Fatima call couple Moosa to void previous transaction and change the transaction accordingly. I am wasting my time and effort and I need to beg them to sort out the issue.
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