Speed issues
Complaint from Sheez on 11 March 2024 about ShadowRocket.
Internet speed got very slow from past 2 days Read more
ShadowRocket Complaints Service & Advice
Most Common ShadowRocket Complaints and Tips
While ShadowRocket is known for its feature-rich VPN services, complaint data from our community has flagged several recurring issues related to connection speeds. Common complaints include significant speed reductions during usage, inconsistent performance, and slow customer support response times.
To mitigate these issues, we recommend regularly checking your network settings and ensuring your internet connection is stable. If problems persist, contact customer support promptly, document all interactions, and provide detailed information to expedite resolutions.
How and why file a complaint about ShadowRocket?
Do you have a dispute or had a bad customer experience with ShadowRocket? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to ShadowRocket.
ShadowRocket Customer Sentiment: Neutral
Our sentiment meter has detected that ShadowRocket complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with ShadowRocket, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
ShadowRocket complaints chart
We have received 0 complaints about ShadowRocket over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
ShadowRocket complaint statistics
Curious about ShadowRocket's track record in addressing complaints within the VPN Network category? Dive into the all-time complaints data right here!
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Total complaints
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Open Complaints
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Complaints pending
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Complaints resolved
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1 ratings
How to contact the customer service of ShadowRocket?
Below, you will find the contact information for the complaint department of ShadowRocket. To amplify the impact of your complaint, please use our complaint form.
Webcare email:
support@shadowrocketdownload.com
Contact form:
For ShadowRocket support through email, send your inquiry to support@shadowrocketdownload.com. If you want to reach out to ShadowRocket through their own website, you can use their contact form.
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Bad reviews about ShadowRocket: (1)
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