While Sbarro is known for its quick and convenient Italian-American fare, complaint data from our community has highlighted several concerning issues with the quality of customer service. Common complaints include rude and unprofessional behavior from staff, slow service even during non-peak hours, and subpar cleanliness of dining areas. These issues detract from the overall customer experience and have left many diners dissatisfied.
To avoid these issues, we advise customers to visit well ahead of closing hours to avoid rushed service and choose locations with higher customer ratings. If you encounter any problems, promptly bring them to the attention of store management and consider documenting your experience for clarity.
Do you have a dispute or had a bad customer experience with Sbarro? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Sbarro.
Our sentiment meter has detected that Sbarro complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Sbarro, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about Sbarro over the last 12 months. The graph below shows a monthly breakdown.
Curious about Sbarro's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Sbarro. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Sbarro by calling 614-769-9911. If you want to reach out to Sbarro through their own website, you can use their contact form.
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Helpful experiences shared by verified Sbarro customers. Search, discuss and connect with other people in our community.
Complaint from JTW on 11 September 2024 about Sbarro.
Turned up 1 hour before closing time asking for a 12” pepperoni to where the staff member didn’t look to pleased and looked like he had already put everything away to the point I just said it doesn’t matter and... Read more
Complaint from Pooch on 26 September 2023 about Sbarro.
Went in today staff member stood at till with fingers in her mouth ripping and biting pieces of her nails off then chewing it. I coul see the spit on her fingers. When I pointed out she shouldn't b... Read more
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