Most Common Complaints and Tips

While offers a variety of products, complaint data from our community has flagged several recurring issues with their shipping and return processes. Common complaints include shipping not originating from South Carolina as advertised and difficulties with their return and exchange procedures. Customers also face challenges with extended delivery times and unresponsive customer support.

To avoid these issues, we strongly advise customers to verify the shipping location and expected delivery times before purchasing. For returns and exchanges, thoroughly review their policy, document all interactions, and keep shipping receipts and tracking information to ensure a smoother process.

How and why file a complaint about

Do you have a dispute or had a bad customer experience with Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to Customer Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on June 21, 2024 complaints chart

We have received 2 complaints about over the last 12 months. The graph below shows a monthly breakdown.

Jun complaint statistics

Curious about's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 2 ratings

How to contact the customer service of

Below, you will find the contact information for the complaint department of To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Webcare email:
Corporate HQ address:
69 Aberdeen Avenue, Camebridge, CB2 8DL, United Kingdom
Contact form:

The corporate office of is located at 69 Aberdeen Avenue, Camebridge, CB2 8DL, United Kingdom. You can contact the customer service of by calling +447482875871. For support through email, send your inquiry to If you want to reach out to through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about (2)

Helpful experiences shared by verified customers. Search, discuss and connect with other people in our community.

Shipping not from South Carolina as the online ad says

Complaint from on 06 May 2024 about

I saw an ad online . A pretty black mini dress. Ad says made in South Carolina,USA. SO I ORDERED IT. THE SHIPPING SHOULD HAVE GOT TO ME WITHIN 10-11 days so i didn’t pay for express shipping. Then my... Read more

Comments: 0

Return/ exchange

Complaint from Vickycha on 18 March 2024 about

No help with a return or exchange. No form to fill out or anything Read more

Comments: 0

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