My complaint:
On June 3rd and June 4th, 2020. There were 233 unauthorized transactions were permitted on my card by RushCard. The unauthorized transaction were Swiggy Bengaluru IN. I have no idea how my card was accessed by this company. After filing a complaint requesting that my card be shut down, my funds be returned to my account and a new card be issued. That did not happen. The old card was not shut down and more money was taken. A second complaint had to be filed. Finally, I received another card with the old card still active. RushCard should have been aware of the unusual card activity.
Another 34 unauthorized transactions from Zomato Media-Private. During RushCard’s investigation, the representative inform me that while they investigate, I would be issue me a temporary credit because it is obvious this wasn’t authorized. But that didn’t happen. Instead, RushCard’s final decision on June 19, 2020 was in favor of the unauthorized transactions in the hundreds within 24 hours
Suggested solution:
Return my money to my account and be sure to close previous RushCard. My account history and habit does not reflect this enormous amounts of transactions and RushCard should have ed me through email or phone of this theft. This is elder abuse,
