Complaint: Security-Illegal Card-to-Card Transfer.

on 23 November 2020 about RushCard in category Payment Providers

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My complaint:

My car was broken into and many items were taken like my wallet and cellphone. I called Rushcard to have my account suspended because thieves had my information for an illegal card to card transfer. The agent ordered a card replacement, but never suspended the account. Immediately after that call 3 more illegal card to card transfers using my information occurred. My Unemployment Benefits were stolen and my account depleted. I’m disabled and mainly used Rushcard to receive my S.S.I. Benefits. The benefits are extremely important, a life-line. I contacted the agent and tried to have my account suspended or deactivated, to prevent theft. I did the best steps for preventative measures by contacting the agent, but Rushcard didn’t take the proper steps for security. What else could I do? It seems that Rushcard let thieves steal from my account even after being told that this information was stolen.

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Justified complaint?

Suggested solution:

Rushcard should return the money that was stolen out of my account. Rushcard allowed thieves to steal from my account even after being told that thieves were in the process of stealing.

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