My complaint:
On May 22nd, 2020 there was 10 different transactions taken from my account from the same place Metro Pawn in Reno, NV and I live in Torrance CA charges totaling $4128.14. I immediately called them and they told me I had to wait for the charges to clear first so I called back May 24 filled out the forms and they told me I had to wait 10 business days for them to investigate. I never hear from anyone. When you call they say you can’t speak to anyone in disputes and you can’t speak to any managers. Finally on June 10th I get a hold of customer service and they tell me my dispute claim was denied and there was no error found. I wrote a letter and submitted my proof that I was working that day here in CA and I even took my cats to the Vet on that day as well and I provided proof. I submitted 29 pages with my rebuttal and they tell me I have to wait another 45 days. Again I don’t hear from anyone what kind of investigation is that? You don’t speak to your customers? Weird. Just received a letter today that they made a final decision and I won’t be receiving my money back. What kind of bank is this!!! It’s criminal! Don’t ever bank with these crooks EVER!!! They will not protect you and they are probably in on it and get a piece of the pie keeping everyone’s money.
Suggested solution:
They need to credit me my money back. That is the only way to resolve this case. They are crooks.
