My complaint:
I called to see when I would be receiving my replacement card since the card I currently have expires in a few days and was told the new card was just sent out today and would not be in until January 7th, 7 days after my current card expired. I explained to the rep that I emailed with them back in November on the 3rd and was assured that I would have my card by the end of the expiration month. The rep told me I would have to pay a $35 fee to expedite a new card, which I told the rep I would not be paying anything because they should have sent my card out before today. After going round and round with this rep, I was able to speak with a so-called supervisor who was unable to help, and instead of sending me a new card expedited, she closed my account. In fact, she just placed a hold on my account, trying to be nasty. I called back several times, getting the run around from their overseas reps. After an hour of play phone games with the same lady changing her name each time, I could get the hold off of my account, but no one could help me with expediting a new card. Now the first check after Christmas I will not be able to access until they feel like sending me a new card. The level of games I just had to endure is criminal, and I want answers.
Suggested solution:
Expedited my new card without trying to charge me a shipping fee for their negligence.
