While RIMOWA is known for producing high-quality luggage, complaint data from our community has flagged several recurring issues with their customer service responses. Common complaints include a lack of response to customer service emails, long wait times for support, and difficulties in resolving warranty-related issues.
To avoid these issues, we strongly advise customers to document all attempts to contact customer service and follow up persistently. Additionally, consider using multiple communication channels, such as phone calls or social media, for faster responses.
Do you have a dispute or had a bad customer experience with RIMOWA? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to RIMOWA.
Our sentiment meter has detected that RIMOWA complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with RIMOWA, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about RIMOWA over the last 12 months. The graph below shows a monthly breakdown.
Curious about RIMOWA's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of RIMOWA. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of RIMOWA by calling 312-635-6607. For RIMOWA support through email, send your inquiry to contact_us@rimowa.com. If you want to reach out to RIMOWA through their own website, you can use their contact form.
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Helpful experiences shared by verified RIMOWA customers. Search, discuss and connect with other people in our community.
Complaint from Cactus on 11 March 2024 about RIMOWA.
I tried to call your customer service line but that was a complete failure. Please see below: 1) I own several Rimowa pieces of luggage but this is in reference to the Large Essential One of the wheels cracked in half so... Read more
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