Relay Delivery complaint?

Do you have a dispute or a bad customer experience with Relay Delivery? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Relay Delivery is hired by the merchant, not by you, so the first route for a late, missing or wrong order is the restaurant or store you ordered from: they hold the order record and they are the party that can refund it. We do not have a consumer phone number or email listed for Relay Delivery, and last mile couriers of this kind run support through web and in app contact routes rather than a call center.

Treat any support number for a delivery company that you find through a search or in a reply on social media as suspect: fake support lines are a common scam around delivery problems, and no genuine courier needs your card number or a verification code to fix an order. Refused a refund for an order that never turned up? Start your complaint here and we help you write it in minutes, with the order number, the merchant and what actually arrived set out the way a refund case needs them.

Tracking for a Relay Delivery order comes from the merchant you ordered from: the confirmation email or the order page carries the tracking link, and it updates when the courier collects the bag and again when the drop is marked complete. On busy nights the window moves when a kitchen runs behind, so the collection time is the useful signal, not the original estimate.

If tracking has not moved for a long stretch, contact the merchant rather than waiting on the driver. Only the merchant can remake, cancel or refund the order, and only they can ask the courier where it went.

Report it the same day to the merchant you ordered from and ask for the delivery photograph and the drop location the courier recorded: that image is the single most useful piece of evidence, and it regularly shows the wrong door, the wrong building or a lobby you never checked. Ask anyone else at the address, and in an apartment or office building ask reception, the doorman or the mail room, because that is where a large share of these orders turn up.

Ask for money back to your original payment method rather than store credit when you never received the order, and say that explicitly. If the merchant refuses, your card issuer can be asked about a charge for goods you did not receive: send them the order confirmation, the delivery photo and the dates. A complaint through our complaint process backs that up: we bring your case to their attention by email, social media and letter.

Missing items are the merchant's responsibility rather than the courier's, because the bag is packed and sealed before Relay Delivery picks it up. Photograph everything that arrived next to the receipt, list exactly which items are missing and send it to the restaurant or store the same day: claims like this are normally limited to a short window after delivery, so speed matters more than a long explanation.

Ask for the money back on the card and say so in plain words, because credit toward a future order is what gets offered first. Refused for something you never received? Raise it here and we open a case with you, then keep coaching you on what to send the merchant next, how to refuse credit toward a future order and when to push again.

So far consumers reported 1 complaint about Relay Delivery here, too few to show a clear pattern yet. Our research shows what typically goes wrong at last mile delivery services: orders arriving late or cold, items missing from the bag, drops left at the wrong door or marked delivered when nothing turned up, refunds offered as credit instead of money back, and support that runs through an app with nobody to call.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Relay Delivery through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Relay Delivery can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.