Regions Bank complaint: Security issues

I was trying to activate a bank card that had been sent to me a few months prior (I was waiting for my old one to expire). I could not activate it on the app or through the automated phone service, and I figured it was because it was a few months old. I went to the chat to ask if I’d be able to activate the card. I did NOT give any of the card information, I simply said I was looking to see if I could activate a card I’d had for a few months. The agent told me that the card was activated. I asked how the card was activated if I hadn’t given them any of the information yet. They told me there was only one card on the account. I asked if they could verify the card they’d activated. They again said the only card on the account. When I gave them the information for the card I had, they informed me that was not the card they had activated, but rather they activated a card I didn’t even have in my possession. When I asked her why she didn’t verify, she said any agent would just ASSUME that was the card I was trying to activate, instead of verifying first.