My complaint:
Just had our very first banking while black experience at the @regionsbank in Lithia Springs, GA. I received my amended return check from the IRS a few days ago after a 2-year wait. I decided to deposit or cash my check at this location because it’s close to my business and I had been a member of this bank for over 10 years. I walked up to the teller and let her know I would like to cash or deposit my check. I handed her the check and asked if she needed my ID. She looked at the check for maybe 1 or 2 minutes and said it’s fake. I tried explaining to her that it wasn’t. She then proceeds to demean me by asking Do you even have enough money in your account to cover this amount? She was surprised when i said I could put whatever is required in the account to cash it or you can just deposit it. She then exclaimed again that she believed the check was fake and that she wasn’t going to give it back. She then asked if the check was issued on the 15th, why did you wait to cash it? I let her know it’s not really her concern on how long I take to cash my check. She refused to deposit, cash or give me the check back. She did however allow me to take a picture of her holding the check up to the glass. I asked if she would at least hold the check until I came back with my paperwork. The next morning, I go back to the back. As soon as I walk up to another teller to request a manager the original teller says to another teller, There is the girl with the fake check. The lead teller comes and excorts me to her cubicle. I explain what happened. Luckily I still had the picture of the teller holding check up to the glass. She types the numbers in the PC and verifies that the check is valid. I also provide her with the IRS paperwork that shows that the check is valid. Meanwhile the original racist teller is still standing there trying to push the narrative that I’m a fraud and that the papers are fake too. The lead teller finally asked asked the racist teller to retrieve the check, she replied, I ripped it up. The lead tells her to go get it and tape it back together. She provided us with documentation that states the check has been verified and allowed me to deposit it. You can bet your bottom dollar than we are closing this account and never doing business with @regionsbank EVER again.
Suggested solution:
The cashier should be fired.
