QuickBooks complaint: Poor Customer Service and Response
Filed 17 Mar 2022 by Kristy
Payroll correction needed; all required items were submitted via upload as instructed. No follow up from Quickbooks, I have had to call for updates and each call I am given another excuse andor told the case will be escalated. Each call requires a minimum of 35 minutes of having to set on the phone and wait for the current representative to review all the calls that I have been made, with the representative to only tell me each time it will be escalated, and I will have an update by the following week. We are now 2.5 months into the original request and no action has been taken on the correction.
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