Shipment not being shipped.
Complaint from Spiritorb on 10 January 2025 about Purolator.
My parcel has been sitting at the Etobicoke ON. facility for three days without moving. I am waiting on a part for my washing machine for repair. Read more
Purolator Complaints Service & Advice
Most Common Purolator Complaints and Tips
Although we haven't received any complaints about Purolator yet, it is still worth mentioning that typically, customers might encounter issues such as delays in delivery times, packages being lost or damaged in transit, and unresponsive customer service. Other potential concerns could include incorrect tracking information and difficulties in arranging for package pick-ups or returns.
To mitigate these problems, we advise customers to double-check all package details before shipping and keep thorough records of tracking information. If any issues arise, reach out to customer service promptly with all relevant documentation and consider using insurance for valuable shipments to safeguard against potential losses.
How and why file a complaint about Purolator?
Do you have a dispute or had a bad customer experience with Purolator? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Purolator.
Purolator Customer Sentiment: Neutral
Our sentiment meter has detected that Purolator complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Purolator, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
Purolator complaints chart
We have received 1 complaints about Purolator over the last 12 months. The graph below shows a monthly breakdown.
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Purolator complaint statistics
Curious about Purolator's track record in addressing complaints within the Transport category? Dive into the all-time complaints data right here!
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Total complaints
1
Open Complaints
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Complaints pending
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Complaints resolved
1.0
1 ratings
How to contact the customer service of Purolator?
Below, you will find the contact information for the complaint department of Purolator. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-888-511-4811
Contact form:
You can contact the customer service of Purolator by calling 1-888-511-4811. If you want to reach out to Purolator through their own website, you can use their contact form.
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Bad reviews about Purolator: (1)
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