PNC Bank complaint: poor service

I went into the local branch 3.12.22 with POA paperwork to be submitted as I have POA for my father and have his pension checks needing to be deposited. I was told it would be in the system by 3.15.22. I called 3.17.22 and it was not submitted and Robert who handles it would call me back, I never received a call. I called 3.18.22 and spoke with him, he stated he had not submitted the paperwork and would do it that day and it would be in the system by 3.21.22. I called 3.21.22 and spoke to Robert who said it wasn’t submitted and he would do it that day, put a rush on it and a decisionw ould be made by 3.22.22. I called 3.22.22 and was told he was busy and would call me back, I never received a call. I called 3.23.22, again I was told he was busy and would call me back, I never received a call. I called today 3.24.22 at 11am, I was once again told he was busy and they would have him call me. I called back at 12:30pm and was told he is with a customer and they would have him call me before he leaves. I never received a call.