My complaint:
Good morning,
My name is Taylor Milligan, and while I was on the phone with customer service yesterday, I filed a complaint to the PNC Bank. I am emailing to complain about PNC as a company. I have been contacted by management and I emailed them back as well, but I am reaching out wherever I can to get my problem solved ASAP. Moving forward, the lady who helped me yesterday did everything she could and was excellent, so she is not the problem. The bank of PNC is what it.
So, I will explain my story of the terrible PNC experience I have had. At this point, I want my money PNC took back, and both accounts closed. I do not want to bank with PNC any longer because of poor fraud helpprotection, poor service, and now taking my money.
The week of September 20th I noticed fraud happening on my old bank account when I got an email about it. Someone by the name of Okechukwu NNabugwu was using my account to Zelle themselves. I also noticed other transactions that were not me and I instantly called PNC to help me. Customer service shut down my old account so no more fraud could happen. Then I scheduled an appointment with PNC in person in Plainfield, Indiana to get everything resolved in-person and open a new account. Ashley and another lady helped me open a new account and they filed all of the disputes there. They both ed that this truly was not me and that some transactions were traced in California, which I have never gone further West than Illinois, so it was another ation that it was not me. The ladies shredded mine and my boyfriend’s debit cards to the old accounts, filed the disputes, and changed our online banking information for the new account. Once all of this was done, we had to travel to Plainfield 4 more times after to get our refunds for the fraud since we were told it could only be done in person. I moved for college in 2021, and Plainfield was the closest in-person PNC, and that is over an hour away, so we drove a ton to get all of this solved.
In total, the fraud activity ended up being thousands of dollars stolen from us, but we got it all back and everything seemed to be resolved until last Friday. I went to pay rent at 6AM on Friday the 4th, and we had $1,021 in the account. Rent was $981. Then after work at 6PM, I went to grab some groceries and they were only $17, and my card declined 4 times. After this, I went to check my bank account and it said I had $0. It turns out, after refunding my money and ing it was fraud, some lady named Tammy from the Fraud Department, who wasn’t even the original person on my case, reversed everything and took every dime out of our new account, transferred it into the old account, and is trying to make us pay for something we didn’t even do. We did not get a warning and we cannot even access the old account to see this. So, I called the hotline Friday and talked to Daiysah. I got told they couldn’t see anything, and then I got hung up on for asking how to file a complaint. Then Saturday, I called the Plainfield branch, and nobody was in that could help me and the lady there said the same thing as the hotline. She also said a letter was mailed out on the 28th of October, but we never received one. Then when I asked her, what address was on file, she said none, so how would a letter be mailed out then if there’s not an address on file?
So, I called again Monday and talked to Ashely who helped us the first time in person, and she was confused why it was being reversed when it was ed. She gave me the number for customer service, and I called again. The lady transferred me to Tele-returns, and I talked to Anthony. He told me I was in the wrong place, but there could be an error with the dispute reversal. But he ed to me I can get me $1,027 back that PNC took from me.
So, I called back to customer service and talked to a lady, and she told me that she probably would be fired because she might be giving me too much information. She found that the fraud department found the root of the problem was that she ed there was a bank error by not filing all disputes which would result in PNC trying to get us to pay because of their mistakes. Which I am not doing. That is then your insurance’s issues and your mistakes to solve. Nobody would tell me this because they did not want me to know your error would make you guys out money and if they wouldn’t tell me that then it would say I have to pay. I will not pay for someone’s mistakes. So, she went and helped process an error in the reversal and started asking me questions, and I asked what that was about, and she said they have to ask these questions, so then we found that the questions were not asked originally for the disputes when I went in person, protocol was skipped. Then she said I should file a complaint and I asked her how to since when I asked on Friday, I got hung up on. She said she would just help me right here on the phone to do it so I would not have to deal with this craziness any longer. So now I am here writing you back about how PNC has treated me.
So, I am letting you know that all I want is my $1,027 back that PNC took from me due to error in the bank (which is not my problem or responsibility to pay), I want the reversals taken away due to PNC’s error, I want both accounts closed, and I need all of this solved ASAP. I have been nice and waited long enough and I am now being used by my own bank. Due to finding out these errors from PNC, if I do not get these things, I will take further legal action now that I have found it was a coverup PNC was trying to do. Thank you.
Suggested solution:
Get my accounts closed and money back
