My complaint:
I am a freelance photographer. A potential client sent a deposit for my services. After I made the deposit, PNC locked all of my accounts. When I called PNC, I was waiting for someone to give me details about my account. I was given the number to the Fraud department without the PNC resource communicating that there was a fraud investigation open. It has been a week, and I have yet to be contacted about my account, other than a letter in the mail. I made an appointment at the branch to provide supporting evidence that I was a victim of fraud. Before they even discussed it with me, they automatically assumed I was a bad actor. The branch will not return my calls or respond to my emails. When I call corporate, I need help to provide details. I still need access to my money. I have been a member of PNC for over ten years. I am a business owner, Veteran, and Federal Employee.
Suggested solution:
I want a check with my account balance so I can move on with another financial institution. I do not have any access to the money that was in my account.
