PNC Bank complaint: Inability to gain access to funds on deposit with PNC Bank

In December of 2021 my account was accessed via fraudulent sources. I was an unknowing accessory to the removal of $4,00.00 from my checking account. I did this through purchase of $4,000.00 of gift cards with my PNC Visa card. I allowed the crooks access to my computer. I reported the above to PNC Bank personnel oa 121721. PNC Bank advised me they would begin an investigation which would take approximately 90 days. PNC replaced the $4,000.00 which I had taken from my account After 90 days I received notice from PNC that the $4,00.00 would be removed from my account. It was. Also, via the same correspondence I was advised that if I desired a copy of the investigation to call a number provided. I called that number. As of today I have not received copy of the investigation findings. Further, I have over $7,000.00 on deposit with PNC Bank. As of today, I do NOT have access to use those monies via PNC Online Banking. Further, I was advised that I must close my old account and open a new account.
I opened a new account. Last week I was told that I could open my old account. I did, with help of PNC personnel. Last week I paid bills through PNC online Banking. Today I am unable to access PNC Online Banking, although there is over $7,000.00 shown in my account. I’m am having to pay creditors via cash ao check on another financial institution, as I am unable to access funds on deposit with PNC Bank.
I have spoken with PNC representative Mari of the PNC complaint department, who has certainly been rude, and less than helpful. Iam an unhappy 30 year plus PNC customer. Feel I am being viewed as a depositor, not a customer.