My complaint:
While recovering in a nursing facility a family member was able to just walk in the bank with illegally obtained signatures to my accounts and withdraw unusually large amounts of money from my checking account. Considering I have been banking with them for over 20 plus years and based on my banking history a red flag should have came up!! I should have been notified about the situation since it was unusual for me as a customer to have such a large number of transactions and large amounts of money being withdrawn daily.
Suggested solution:
I should have been able to get back what was stolen from me based on the bank statements which would’ve provided the information needed to prove my claim.
