My complaint:
I mailed my rent check of $1100.00 to my landlord on April 29th and the check was cashed on May 2nd. Come to find out that my landlord never got my check. I called my PNC Bank Branch in King of Prussia and asked them to look into it. they automatically saw that the name on my check had been changed to another name and deposited into a different account than normal. The teller told me that oh your not the only one this has happened to as he knows the local police have an ongoing investigation for over two months now.
He then tells me there isnt anything he can do to help me as I would need to file an affidavit and have it notarized and sent to their fraud department, and that their person for the branch is on vacation, so he told me to go to the East Norriton branch. I call them next and they tell me to go file a police report first and then go over and file the affidavit, which I do so, this is on May 9th. The lady Ashely at their branch was very nice and she told me that fraud would be reaching out shortly.
I got a call later that day from fraud and they said they were so sorry this happened and that they money would be back in my account in two to three business days. A week goes by and still nothing is in my account, I called back Ashely and she said she would look into it, two days later she said she still isnt getting any answers and recommends that I call fraud myself.
As of today the 26th of May, i have spoken to five different people from customer service and fraud they are all saying that they cant help me and that I was misinformed about the process and that it can take up to 120 days to resolve.
Rent is due again in just a few days and I need that money to pay my rent or I will be evicted. I have told this to multiple people and the last lady I spoke to told me I had to wait and there was nothing else she could do for me and refused to let me speak to a manager either. I asked if I should get a lawyer and she told if I do, to call back with that information otherwise dont call again.
Suggested solution:
All I want is them to credit my account the $1100 that was taken in check fraud, they know this has been happening for months and that others are effected as well so why cant they just put the money back in my account.
