My complaint:
experience we had and being in tears explaining to your staff why we were leaving I would have expected this complaint to have been handled with more care. Today, I spoke to your help desk, instead of Sundrum directly, and was told that vouchers had been issued in error, these were then amended to a bank transfer and I would have to wait another 10 working days for the money.
Suggested solution:
Apology and additional compensation for waiting nearly 2 months for a refund that was promised within 7 days!
