Parkdean Resorts complaint: Refund not completed within 28 Day period
Filed 3 Apr 2021 by Jonathan
Parkdean HQ ed that my refund was on the system and that I would receive my money back within 28 days. It is now day 28 and I have not received any money, I have just been informed that they only filled out the paperwork on 01042021.
Knowing that it is a long bank holiday weekend, this is discusting.
The deposit, going onto a different card, is still not back where it should be despite being told earlier in the week by email.
As their refund run is only done on a Thursday, I will not be getting my money back for at least a week or two. This means that you have not abided by your own policy.
Using the ‘pandemic’ as an excuse is no excuse.
This is a ‘You Problem’, not a ‘Me Problem.’
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