Parkdean Resorts complaint: Paid for services that were unavailable
Filed 7 May 2021 by Stef
I paid for four entertainment passes and then due to Covid regulations there was nothing we could access. I actually ended up buying £45 worth of activities so that the kids had stuff to do. When I spoke to customer services about a refund I was told to apply to sunholidays because I had initially booked through them. Sunholidays have told me I need to apply to Park Dean because they are the company that received my payment. I think it’s pretty shoddy customer service that I am expected to do all this chasing around for a refund that should have been done automatically.
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