Most Common NZ Post Complaints and Tips

Although we haven't received any complaints about NZ Post yet, it is still worth mentioning that typically, customers might encounter issues such as delays in delivery, lost or damaged packages, and difficulty reaching customer service. Sometimes, incorrect delivery attempts and additional fees may also pose challenges.

To avoid these potential issues, make sure to double-check the delivery address, provide specific delivery instructions, and keep an eye on tracking updates. If you encounter any problems, contact NZ Post's customer service promptly and document all interactions and evidence to support your case. Consider insuring valuable items to protect against loss or damage.

How and why file a complaint about NZ Post?

Do you have a dispute or had a bad customer experience with NZ Post? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to NZ Post.

NZ Post Customer Sentiment: Neutral

Our sentiment meter has detected that NZ Post complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with NZ Post, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on June 20, 2024

NZ Post complaints chart

We have received 0 complaints about NZ Post over the last 12 months. The graph below shows a monthly breakdown.

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NZ Post complaint statistics

Curious about NZ Post's track record in addressing complaints within the Parcel Couriers category? Dive into the all-time complaints data right here!

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How to contact the customer service of NZ Post?

Below, you will find the contact information for the complaint department of NZ Post. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+61-29310-7497
Contact form:

You can contact the customer service of NZ Post by calling +61-29310-7497. If you want to reach out to NZ Post through their own website, you can use their contact form.

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