My complaint:
Contacted the dealership for an appointment which was scheduled for June 16th. Once at the dealership I notified the representative (who was very nice) that I keep hearing clicking noises under the driver side front wheel quarter panel of my 2021 black Chevy Trailblazer. I was told my rotors needed to be resurfaced and I should drive the vehicle in 2 wheel drive. I paid approximately $240 and was sent on my way. As soon as I left the dealership, I immediately continued to hear the same sound and issue. Unfortunately, do to my daily schedule I had to go to work and could not return to the dealership.
At that time I decided I would contact the dealership again to advise that my issue still exist. In doing so I was able to reschedule an appointment for June 19th. From the time of June 19th until today, I’ve contacted the dealership regarding pushing the time back or rescheduling yet another appointment, and I haven’t been able to get through. The phone will ring continuously and hang up after three quick beeps.
I have been a loyal customer of Chevrolet since 2011, purchasing my vehicles from a number of different dealerships with Massachusetts. I can not begin to articulate my angst in relation to the confidence and high regard, I held Chevrolet in. As a hardworking, single father who swears by the Chevrolet brand and experience; I feel not only dissatisfied, but also unfulfilled due to my vehicle issue not being remedied. This is the vehicle I drive my young daughter in and I can not be certain the vehicle will not have some type of mishap.
Not only do my words feel like they didn’t make a difference In explaining the issue with the vehicle, I’m unsure as to if the vehicle was driven and/or tested after it was “fixed”, due to hearing the same issue immediately once driving off the lot. As a loyal Chevy customer I am disheartened, displeased, and now have deflated hopes that my vehicle will be fixed.
Suggested solution:
Do whatever it takes to fix this issue
