NH Hotels complaint: Over charged and no refund after 2 months and still waiting!!!
Filed 19 Dec 2023 by Isabelle
I work for British Airways and we as crew, stay in the NH Hotel in Santiago Chile. When I went to pay my bill for 2 breakfasts, I was charged for 3 breakfasts. The person in question refused to refund as she said she could not but gave me instead an email to claim it back. I sent numerous emails with no response. Eventually, Mr Juan Ortiz contacted me and asked for all my bank details. It has been over 2 months and I still have no refund. I am extremely annoyed with the lack of care and disregard for the customer. I sent intend to contact British Airways by Friday if the situation is not resolved by then.
Report
Discussion
0 comments
No comments yet. Been through something similar with NH Hotels? Start the discussion above.
More NH Hotels complaints
View all 7Unhealthy smells
Booked 2 rooms for 2 nights. Sent us to a lower rate set of rooms in an Annex half a…
My stay in Prague
I stayed from the 8th of September until the 10th of September in your Hotel I was welcomed with Snacks…
Nightmare music festival
We were staying at the NH Palermo from Tuesday 27th June to 1st July in a Superior room (no. 452).…