My complaint:
I work for British Airways and we as crew, stay in the NH Hotel in Santiago Chile. When I went to pay my bill for 2 breakfasts, I was charged for 3 breakfasts. The person in question refused to refund as she said she could not but gave me instead an email to claim it back. I sent numerous emails with no response. Eventually, Mr Juan Ortiz contacted me and asked for all my bank details. It has been over 2 months and I still have no refund. I am extremely annoyed with the lack of care and disregard for the customer. I sent intend to contact British Airways by Friday if the situation is not resolved by then.
Suggested solution:
I expect a refund as soon as possible of the equivalent of 10 US Dollars in my account which I provide to Mr Juan Ortiz.
