Complaint: Never credited a cash payment

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My complaint:

I zeroed out my water bill paying 173.74 so i was paying my bill again and told i still owe 173.74 i lost my receipt i had to borrow from father when i paid that kicking myself for losing receipt. I was told I’ve been a month behind of my water since summer . No additional help

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Justified complaint?

Suggested solution:

Credit the cash of 173.74 im low income and thats alot of money to repay twice . All my payments have credit on my credit card except my cash payment of 173.74

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