No applies for powder
Complaint from Kathynmatthew@hotmail.com on 07 November 2023 about Neutrogena.
Love your product and recently bought a new powder and received no sponge (applier) with it. Read more
Neutrogena Complaints Service & Advice
Most Common Neutrogena Complaints and Tips
While Neutrogena offers a wide range of skincare products, complaint data from our community has flagged a few recurring issues with some of their items. Common complaints include products not including applicators for powders and users experiencing headaches from certain sunscreens.
To avoid these issues, we strongly advise customers to thoroughly read product descriptions and reviews before purchasing. If you experience any adverse reactions, cease using the product immediately and consult with a healthcare professional. Additionally, contacting customer service to report and address these concerns can also be helpful.
How and why file a complaint about Neutrogena?
Do you have a dispute or had a bad customer experience with Neutrogena? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Neutrogena.
Neutrogena Customer Sentiment: Neutral
Our sentiment meter has detected that Neutrogena complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Neutrogena, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
Neutrogena complaints chart
We have received 0 complaints about Neutrogena over the last 12 months. The graph below shows a monthly breakdown.
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Neutrogena complaint statistics
Curious about Neutrogena's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!
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Total complaints
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Open Complaints
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Complaints resolved
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2 ratings
How to contact the customer service of Neutrogena?
Below, you will find the contact information for the complaint department of Neutrogena. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-800-582-4048
Contact form:
You can contact the customer service of Neutrogena by calling 1-800-582-4048. If you want to reach out to Neutrogena through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Neutrogena: (2)
Helpful experiences shared by verified Neutrogena customers. Search, discuss and connect with other people in our community.
Headaches from Sunscreen
Complaint from Maya Gyamz on 21 May 2023 about Neutrogena.
I get severe headache and watery eyes from using the Neutrogena hydro boost sunscreen Read more
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