Complaint: Not Receiving Services For Which I Have Contracted Am Paying

on 15 February 2021 about Netflix in category Broadcasting Network, Online Services

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My complaint:

For the past two weeks we have been unable to watch many NetFlix shows for which we are paying. (Examples include– The Dig ; Bridgerton; Pretend It’s a City; Trial of the Chicago 7; Penguin Bloom; Mank; The Forty-Year-Old Version to name a few) When we click on our selection, we receive the Red Buffering circle going around and around. I have been a subscriber to NetFlix for quite a long time (you may check your records) and have been satisfied with the service and the quality of services. Approximately one week ago, I called Customer Service Help and chatted witha representative for approximately 30-45 minutes with no resolution. The individual seemed to indicate that he was aware that NetFlix (is) having a known problem on the apple TV The Representative continued saying that We have submitted an escalation for this issue. Our research team will investigate. There will be no estimated time as to when the issue will be fixed, just check the affected device from time to time. It has now been over a week since this chat conversation, and still nothing has changed. I am certain that I will continue to be billed for my NetFlix membership – however it has been two weeks since we’ve been able to view movies of our choosing. We also have done everything that has been suggested in the Trooubleshooting Recommendations to no avail. I do not believe this is happening to a large number of NetFlix viewers: it is not happening with many of the NetFlix options either. (For example, we can watch Midnight Diner and Kim’s Convenience with no problems) Please take a serious look at this problem and let me know exactly what is happening and what solutions are available. We live in Eugene, Oregon and are not in a rural area.

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Justified complaint?

Suggested solution:

By reading this complaint, finding the reason that this is happening, contacting me via email to inform me what is happening and what steps will must be taken to be resolved, a timeline for resolution, and what will be done regarding charges for services I am not currently receiving.

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