Netflix complaint: Incompetence of an agent
Filed 13 Apr 2020 by [email protected]
I recently subscribed online for the first time to Netflix, but I mistakenly pressed for the premium package instead of the standard package. Within a very short while, I contacted an agent and explained that I’d made a mistake and to downgrade my package with immediate effect to the standard package at £8.99 per month. He agreed that he would do this. However on seeing my bank account on 9th April, I noticed that it wasn’t amended as the higher amount of £11.99 was taken out of my account. I contacted Netflix again on Monday 13th April and had a chat to Alan as I needed to speak to a senior colleague. Alan was obstructive in not allowing me the chance to resolve the issue with a manager or senior agent. He abruptly ended the chat which was extremely rude.
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