I recently subscribed online for the first time to Netflix, but I mistakenly pressed for the premium package instead of the standard package. Within a very short while, I contacted an agent and explained that I’d made a mistake and to downgrade my package with immediate effect to the standard package at £8.99 per month. He agreed that he would do this. However on seeing my bank account on 9th April, I noticed that it wasn’t amended as the higher amount of £11.99 was taken out of my account. I contacted Netflix again on Monday 13th April and had a chat to Alan as I needed to speak to a senior colleague. Alan was obstructive in not allowing me the chance to resolve the issue with a manager or senior agent. He abruptly ended the chat which was extremely rude.
This is so easy. Netflix needs to act on what they said they would do for me and refund £3 which is the difference between the standard and premium packages. Alternatively for next months payment they can reduce the direct debit to £5.99 and then back £8.99 thereafter.