My complaint:
Dear Netflix
I pay £5.99 for my Netflix account on my iPhone each month but I also have £8.99 a month being taken from my Tesco credit card to yourselves which I must cancel please as I do not use this and I cannot afford it. Tesco say you have to cancel as they cannot do so. I did contact one of your employees on your chat line several months ago and she informed me that this had been cancelled.
However, Tesco have just sent me a statement saying I owe for the last 3 months for the payments to Netflix plus a late fee of £12. How can this be when your employee cancelled this account for me.
I have been a customer for many years and definitely do not think it fair that you are taking two separate payments from me for the Netflix channel.
I really feel that you should give me credit as this monthly amount of £8.99 has been taken from my credit card now for well over a year and definitely should not have been taken as I pay each month on my iPhone from iTunes.
I look forward to hearing from you by return as I am currently self isolating due to serious health problems and this is causing.
Suggested solution:
Cancel this second account of £8.99 a month immediately and refund at least the past three months to me.
