My complaint:
Complaint to Netflix
C
Collette
to me
2 minutes agoDetails
I have an android tablet that I have had for a few years now. This is my main device for Netflix, and many other services. Replacing this device is not possible as I have cancer and many medical expenses. Starting this afternoon, I could log into Netflix, but nothing will stream. Keep getting code 12001. Researched this code, did all troubleshooting-several times- and nothing helped. Nothing else is effected, just Netflix. So looked on Google Play for an update: Netflix is no longer on Google Play. Called customer service. Told get yourself another device. I say,’so a service that I pay for is telling a cancer patient to spend money from their medical for a device they can’t afford to use a service that worked fine until about 1pm today, Netflix can kiss my if that’s the case. I would cancel before that happened’. Response: OK, don’t want to get another device, I can help you cancel your account right now. Yes a customer service rep told a cancer patient to buy a new device or they would cancel my account! Ask for a supervisor, was on hold 47 minutes. This supervisor was NEVER informed of the removal of the app from Google Play. Was very condescending about this, as if I was unable to do a search on the app store, or an internet search about the removal of the app. So ask him to do a search for himself, was told I will not believe you on this because received no such information about this issue. So I tell him, doing search, not there in Google Play, anywhere else the app is available? Is it still available on the website somewhere? He could not this because they are not allowed to do independent searches or use their phones at all. So the customer service call, which lasted 1 hour and 6 minutes(!) yielded nothing, except being insulted beyond any practical reason, and finding out that CS is not up to date on what is going on with the app. App complete unavailablility for long time service holders is utterly ridiculous.
Suggested solution:
I would like an apology for the treatment, insult, threat I received during my call with customer service. I would like actual assistance in having the app work correctly. Would like CS employees to treat customers better and actually be informed on subjects- like why the app is not showing in the store.
