Netflix complaint: Account was hacked

Name: Account was hacked
Item: Netflix
Rating: 1
Author: James

Open 13 Mar 2024 79 views Broadcasting Network Online Services

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Filed 13 Mar 2024 by James

My account was hacked and someone changed it from basic to premium plus added another user. Netflix said there is no way to return me to basic because it was changed. I didn’t make the change but they didn’t care . Now it’s $15.50 instead of the $9.98. They said they knew it’s unfair but said that’s the way it is

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Case details

Status: Open
Company: Netflix
Filed: 13 Mar 2024
Rating: 1/5
Desired resolution: I cancelled due to this, so reinstate at rate prior to getting hacked
Problem: Hacked account left on pricier plan
About: streaming plan

Progress

Filed
Company notified
Company replied
Resolved

13 Mar 2024 Complaint filed and published
13 Mar 2024 Message from Bizzy: we notified Netflix about this complaint.

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