Netflix complaint: Account was hacked

Complaint from JandKjordan reported on 13 March 2024 about Netflix

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My complaint:

My account was hacked and someone changed it from basic to premium plus added another user. Netflix said there is no way to return me to basic because it was changed. I didn’t make the change but they didn’t care . Now it’s $15.50 instead of the $9.98. They said they knew it’s unfair but said that’s the way it is

Suggested solution:

I cancelled due to this, so reinstate at rate prior to getting hacked

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