Mopar complaint: Mopar in Breach of Contract

I purchased a used Jeep 123019. Since taking ownership said vehicle has had at least 12 detail documented and several other service visits. These visits (often for the same issues multiple times) have inconvenient (as I live an hour away from the servicing dealership), and very expensive due to extensive days (over 190) of lost usage. As well as other costs like rental fees, fuel to make the at least 4 hour trek (2 hours round trip to drop off Jeep for diagnostics, 2 hour round trip to return Jeep for work to be performed) and many times an additional round trip was necessary because the part had to be ordered and took 2 or more days (190 days for the last service) to install for each service visit.

Due to lack of loaner vehicles at all serving dealerships within 50 mile radius I had to additionally pay rental car fees (upwards of $3,000 out of pocket). Not to mention the loss of income due having to modify means of transport andor not being able to afford a suitable temporary replacement vehicle large enough to carry the cargo necessary for my job as an event coordinator. When I purchased said vehicle I also purchased an extended service contract because the information I was given (via lip service by the salesman who sold me the vehicle, the literature about what included in the contract provided by the dealership), Mopar’s and Jeep’s websites) seemed to cover all bases and would prevent most if not all of the issues previously mentioned.

I have followed ALL of the proper channels on order to try and get reimbursement for my expenditures. Not even all of my expenditures actually until now I was simply requesting to be reimbursed for those items that were included in the contracts guidelines. I have called Jeep who referred to Mopar who referred me to US Customer Care and they referred me to Stellantis who referred me to the dealership who referred me back to Mopar. And since June 10, 2022 I keep getting passed in the same circle over and over with no one taking responsibility or ownership. During the latest issue (which spanned 190 days) my vehicle was inoperable and remained at the dealership the entire time for many various reasons (parts, issues, diagnostics, repair approvals, employee vacations etc.) I had no access to it or any other forms of transportation so I pleaded with all of the above entities for help.

I offered viable solutions (like attaining OEM parts at my own expense that were readily available from 3rd parties, I offered to have the vehicle towed at my own expense to a dealership with loaner vehicles) to stop me having to rent a car to drive the 2 hour trip I have to make each day in order to get work. I also repeatedly asked to speak with someone in a supervisory role that could authorize those suggestions andor offer some other solution to my issues. All of which went ignored, even when brought upon over and over they continued to be ignored until which point I was told the the entity whom I been in contact with for months and interacted with100s of times (via email, phone, in person, chat sessions, voicemail, website referral and using the dealership as a liaison) and was also aware of the dozens of cases that been opened (and closed without resolution) that included my VIN number, and was also the same individual who had been appointed by US Customer Care as the customer service liaison (between the dealership, Mopar and myself) in charge of expediting the parts needed to make my vehicle operable.

Finally told she could not be of assistance to me and once again referred me back to Mopar Vehicle Protection (and later back to the dealership). Upon me speaking with MVP they stated they weren’t even aware of the current case or issues it encompassed and in turn directed me towards the dealership whom they claimed was responsible. Then I started riding the dealership daily.

In the end the dealership gained approval and replaced (at MVP’s expense) the backordered part which led to another part and another part until ultimately the whole engine had to be replaced along with several other issues.

I have detailed documentation of all correspondence and sent many requests to the correct departments for reimbursement (as outlined within the contract) only to have them refer me to yet other different departments that because according to them they weren’t responsible.

Please help.